Support

Staff access

If you cannot sign in or do not see the right theater, ask your theater manager to confirm that your staff email has been added and that you have the intended role.

Product support

For a ticket-scanning, schedule, or Ask Ray problem, include the theater name, approximate time, and what the app displayed. Do not email passwords, sign-in codes, full ticket QR values, or payment information.

Email partners@thirdlanetickets.com.

Privacy requests

For information managed by your theater, contact the theater first. You can also send a privacy question or request to the email above.