Privacy policy

Scope

This policy explains how Third Lane Tickets handles information in its theater software and the Ray Cinema mobile app. Ray Cinema is a business tool for authorized theater staff, not a consumer ticketing app.

A theater may control information about its customers and staff. If your request concerns information held by a theater, contact that theater first.

Information we handle

• Account information, such as your email address, organization membership, role, and selected theater.
• Theater operations data your organization already stores in Third Lane Tickets, including showings, orders, ticket status, and customer records you are authorized to view.
• Ticket scan data. The app decodes a QR code or entered order number on the device and sends that value to the theater service to validate and record check-in. Ray Cinema does not record camera images or audio. Its recent-scan list is temporary and clears when the app session ends.
• Ask Ray messages, responses, and relevant theater records used to answer the request.
• Technical and security information, such as request logs, timestamps, device or browser details supplied with a request, and error or abuse signals.

How we use information

We use information to authenticate authorized staff, provide the live schedule and ticket check-in, answer read-only Ask Ray requests, protect accounts, troubleshoot the service, and meet contractual or legal obligations.

Ask Ray and AI services

When you use Ask Ray, your message and the theater information needed to answer it may be processed by service providers that operate our AI and workflow infrastructure. The mobile release limits Ray to read-only theater lookups. Do not enter information you are not authorized to use, and verify important answers against the source record.

When information is shared

We may share information with the theater organization that provides your access; vendors that help us provide hosting, authentication, email, analytics, support, and AI features; or authorities and other parties when required to protect rights, safety, or comply with law. We do not sell personal information for money.

Storage, retention, and security

Ray Cinema stores its sign-in session and active Ray conversation reference in the device's secure storage. Signing out removes those local credentials. Server records are kept only as long as reasonably needed to operate the service, support the theater, secure accounts, and meet contractual or legal duties. We use administrative, technical, and organizational safeguards, but no system can guarantee absolute security.

Your choices

You can decline camera access and enter an order number manually. You can sign out to remove local session credentials. For access, correction, deletion, or other privacy requests, contact your theater administrator or email us. Some records may need to be retained for security, transaction, or legal reasons.

Children

Ray Cinema is a workplace service for authorized theater staff and is not directed to children.

Changes and contact

We may update this policy as the service changes. We will post the current version here with a revised date. Questions and requests can be sent to partners@thirdlanetickets.com.