Ray Cinema mobile app terms

Authorized business use

Ray Cinema is provided to staff of theater organizations that use Third Lane Tickets. You may use the app only for the organization that granted your account and only within the permissions assigned to you. Your organization's agreement with Third Lane Tickets also governs use of the service and controls if it conflicts with these mobile app terms.

Your account

Keep your sign-in code, password, and device secure. Do not share an account or use another person's credentials. Tell your theater administrator promptly if a device or account may be compromised. Your theater can change or remove your access.

Ticket scanning

A successful scan records a ticket check-in in the theater's live system. Confirm the result displayed by the app. A connection error is not a valid or invalid ticket decision, and the app may be unable to confirm whether the request reached the service. Retrying is safe and will show if the ticket was already checked in. Camera access is optional because an order number can be entered manually.

Ask Ray

Ask Ray provides generated answers from available theater data. In this mobile release it is read-only and cannot complete sales, refunds, cancellations, or other changes. Ray may be incomplete or incorrect. It is not an emergency service, legal advice, or a source of unpublished workplace, safety, cash-handling, or theater policy. Use the source record or ask a manager before acting on important information.

Acceptable use

• Do not access records outside your assigned organization or role.
• Do not probe, disrupt, reverse engineer, bypass security, or introduce malicious code into the app or service.
• Do not upload or submit information you are not authorized to handle.
• Do not resell, sublicense, or use the app to build a competing service.

Availability and changes

We may update, suspend, or discontinue app features, and may restrict access to protect the service or comply with law. Network access and a compatible device are required for live operations. Except as stated in your organization's agreement, the app is provided without a guarantee that it will be uninterrupted or error-free.

Ownership and feedback

Third Lane Tickets and its licensors retain rights in the app, software, branding, and documentation. Your organization retains its rights in its data. If you submit feedback, you allow us to use it to improve the service without an obligation to compensate you.

Contact

For account access, contact your theater administrator. For product support or questions about these terms, email partners@thirdlanetickets.com.